Customer Service Center- Water & Utility Billing

As of July 2014, the Water Department: Utility Billing Customer Service Center relocated to 109 Merchant Street inside the WesBanco building. Through this transition process, City Hall continues to receive an extremely high volume of calls regarding water/utility billing questions. If you have any questions or concerns regarding your bill, please call the Utility Billing Customer Service Center at (304) 366-6213 or visit us at 109 Merchant Street.

View a sample of an actual utility bill here. This includes a breakdown of rates for ALL services. 

Track your water usage by creating an account with our Sensus Customer Portal! Follow the link to set up an account and get your water usage in real time.

Contact Us

  1. Customer Service Center


    109 Merchant Street
    P.O. Box 1428
    Fairmont, WV 26555

    Ph: 304-366-6213
    Fx: 304-366-6232


    Monday - Friday
    8:30 a.m. - 4:30 p.m.

    Staff Directory