As of July 2014, the Water Department: Utility Billing Customer Service Center relocated to 109 Merchant Street inside the WesBanco building. Through this transition process, City Hall continues to receive an extremely high volume of calls regarding water/utility billing questions. If you have any questions or concerns regarding your bill, please call the Utility Billing Customer Service Center at (304) 366-6213 or visit us at 109 Merchant Street.
View a sample of an actual utility bill here. This includes a breakdown of rates for ALL services.
Track your water usage by creating an account with our Sensus Customer Portal! Follow the link to set up an account and get your water usage in real time.
Any customer who has had city services with the City of Fairmont and are in excellent financial standing (no outstanding delinquent accounts) with the City of Fairmont may transfer city services in their name.