Customer Service Center- Water & Utility Billing

As of July 2014, the Water Department: Utility Billing Customer Service Center relocated to 109 Merchant Street inside the WesBanco building. Through this transition process, City Hall continues to receive an extremely high volume of calls regarding water/utility billing questions. If you have any questions or concerns regarding your bill, please call the Utility Billing Customer Service Center at 304-366-6213 or visit us at 109 Merchant Street.

Bill Example

View a sample of an actual utility bill (PDF). This includes a breakdown of rates for all services.

Track Water Usage

Track your water usage by creating an account with our Sensus Customer Portal! Follow the link to set up an account and get your water usage in real time.