- Customer Service Center
- New City Service Customers
New City Service Customers
Complete City Service Application
Any customer who is seeking to obtain city services within the City of Fairmont must complete the City Service Application (PDF). This online system is intended for starting city services with a notice of 5 days or more. All information must be completed before city services will be extended to any customer. The City of Fairmont has a right to deny any application if insufficient information is submitted.
Please note: You must provide a copy of a federal or state issued picture identification or driver's license and submit a security deposit payment; as instructed below.
Paying Security Deposit - New Customer Only
Any customer, who has not had city services in their name with the City of Fairmont, must submit a security deposit via credit (Visa, MasterCard) or by check.
Please note: The City of Fairmont must receive security deposits in advance before establishing city services to customers.
- If you would like to pay your security deposit via credit/debit card (Visa or MasterCard only), please provide your credit card information on the City Service Application (PDF)
- If you would like to pay your security deposit via check, please attach your check to the City Service Application (PDF)
If your service address location is located within the city limits, you will be required to pay a $50 deposit for water utility service and a $20 deposit for garbage service. If you service address location is located outside the city limits, you will be required to pay a $50 deposit.
If you are unsure about your location in the city, please contact our Customer Service Department at 304-366-6213.
This deposit, plus interest, will be returned to you after you have established 12 months of excellent payment history. All bills must be paid before or by the due date of each month to establish excellent payment history.
If your account is finalized and a balance remains, your deposit, plus interest, will be applied to your final bill. Any amount remaining from your deposit will be returned to the mailing address on file.
Submitting Your Application
Mail City Service Application
Once the City Service Application is completed and security deposit is attached, or credit card information is provided, please mail your City Service Application to:
City of Fairmont Water Department
Customer Service - Turn On / Off
P.O. Box 1428
Fairmont, WV 26555-1428
Fax City Service Application
Once the City Service Application is complete and credit card information is provided, please fax your City Service Application to 304-366-6232.
You may also submit your City Service Application in person to:
City of Fairmont – Customer Service Center
109 Merchant Street
Fairmont, WV 26554